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Terms of Service

Last updated: November 18, 2024

These Terms of Service ("Terms") constitute a legally binding agreement between you and THFS Financial Services Private Limited ("Company", "we", "us", or "our"). Please read these Terms carefully before using our services.

Definitions

"Services"

Refers to all financial products, platforms, applications, websites, and services provided by THFS Financial Services Private Limited and its subsidiaries, including but not limited to PaisaOnClick, CreditPe, Vridhi Money, BimaLok, and Accumo.

"User", "You", "Your"

Refers to any individual or entity accessing or using our Services, whether registered or unregistered.

"Account"

Refers to the unique user profile created upon registration to access and use our Services.

"Content"

Refers to all information, data, text, software, music, sound, photographs, graphics, video, messages, or other materials submitted, posted, or displayed by users on or through the Services.

"Intellectual Property Rights"

Refers to all rights in patents, utility models, trademarks, service marks, trade names, domain names, copyrights, designs, database rights, trade secrets, know-how, and other intellectual property rights.

Acceptance of Terms

By accessing or using our Services, you acknowledge that:

  • You have read, understood, and agree to be bound by these Terms
  • You are legally capable of entering into binding contracts
  • You are at least 18 years of age
  • You have the authority to act on behalf of any entity if you are using the Services on their behalf
  • You agree to comply with all applicable laws and regulations

If you do not agree with any part of these Terms, you must immediately discontinue access to and use of our Services.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by:

  • Posting the updated Terms on our website
  • Sending an email to the address associated with your account
  • Displaying a prominent notice within our Services

Your continued use of the Services after such modifications constitutes your acceptance of the updated Terms.

Product-Specific Terms

1. PaisaOnClick - Personal Loan Services

1.1 Loan Application Process

The loan application process consists of the following stages:

Initial Application
  • Complete online application form
  • Provide basic KYC documents
  • Submit income proof
  • Specify loan amount and tenure
  • Accept preliminary terms
Document Verification
  • Identity verification
  • Address proof validation
  • Income document verification
  • Bank statement analysis
  • Employment verification
Credit Assessment
  • Credit bureau check
  • Risk assessment
  • Affordability analysis
  • Debt burden calculation
  • Final eligibility determination
Loan Approval & Disbursement
  • Loan offer generation
  • Terms acceptance
  • Agreement signing
  • NACH mandate registration
  • Amount disbursement

1.2 Eligibility Criteria

Age Requirements
  • Minimum age: 21 years at application
  • Maximum age: 58 years at loan maturity
  • Valid age proof documentation required:
    • PAN Card
    • Aadhaar Card
    • Passport
    • Driving License
Income Requirements
Employment Type Minimum Monthly Income Required Documents
Salaried ₹15,000
  • Last 3 months salary slips
  • Form 16
  • Bank statements
Self-employed ₹25,000
  • ITR for 2 years
  • Business proof
  • Bank statements
Business Owner ₹40,000
  • Business registration
  • GST returns
  • Financial statements
Credit Requirements

Minimum credit criteria for loan approval:

  • CIBIL score: 650 or above
  • No active defaults in last 24 months
  • Maximum 2 credit inquiries in last 6 months
  • Credit utilization below 70%
  • No settlement history

1.3 Loan Terms and Conditions

Platform Usage Terms

Account Management

Account Security

  • You are responsible for maintaining the confidentiality of your account credentials
  • Multi-factor authentication is mandatory for all financial transactions
  • Immediate notification required for any unauthorized access
  • Regular password updates required every 90 days
  • Device verification required for new login locations

Prohibited Activities

  • Creating multiple accounts for the same individual
  • Providing false or misleading information
  • Attempting to bypass security measures
  • Using automated systems or bots
  • Sharing account access with unauthorized users

Data Privacy and Security

Data Collection

We collect and process the following types of data:

  • Personal identification information
  • Financial information and history
  • Device and usage information
  • Communication records
  • Transaction data

Data Protection Measures

  • End-to-end encryption for all data transmission
  • Regular security audits and penetration testing
  • Access controls and authentication protocols
  • Data backup and disaster recovery procedures
  • Compliance with GDPR and local data protection laws

For detailed information about how we handle your data, please refer to our Privacy Policy.

Intellectual Property Rights

Ownership

All rights, title, and interest in and to the Platform, including:

  • Software code and architecture
  • User interface and design elements
  • Logos and branding materials
  • Content and documentation
  • APIs and technical implementations

License and Usage

Users are granted a limited, non-exclusive, non-transferable license to:

  • Access and use the platform for intended purposes
  • View and download authorized content
  • Integrate with approved APIs

Liability and Indemnification

Limitation of Liability

  • Platform provided "as is" without warranties
  • No liability for service interruptions
  • Maximum liability limited to fees paid
  • Exclusion of indirect damages

Indemnification

Users agree to indemnify and hold harmless the Company from:

  • Violations of these Terms
  • Unauthorized use of the Platform
  • Breach of applicable laws
  • Claims by third parties

Dispute Resolution

Informal Resolution

Before initiating any formal legal proceeding, users agree to:

  • Contact our support team first
  • Provide detailed description of the issue
  • Allow 30 days for resolution
  • Participate in good-faith negotiations

Arbitration

If informal resolution fails:

  • Disputes will be resolved by binding arbitration
  • Arbitration will be conducted in [City Name]
  • Proceedings will be confidential
  • Decision will be final and binding
  • Costs shared equally unless determined otherwise

By using our services, you waive your right to participate in a class action lawsuit or class-wide arbitration.

Account Termination

Termination by User

  • Users may terminate their account at any time
  • Outstanding obligations must be settled
  • 30-day notice required for premium services
  • Data retention policies still apply

Termination by Company

We reserve the right to terminate accounts for:

    Miscellaneous Provisions

    Severability

    If any provision of these Terms is found to be unenforceable or invalid:

    • The provision will be modified to the minimum extent necessary
    • The remaining provisions will continue in full force and effect
    • Invalid provisions will be replaced with similar valid provisions
    • Unenforceability in one jurisdiction doesn't affect other jurisdictions

    The invalidity of any part of these Terms does not affect the validity of the remaining parts.

    Force Majeure

    The Company shall not be liable for any failure or delay in performance due to circumstances beyond reasonable control, including:

    Natural Events
    • Natural disasters
    • Earthquakes
    • Floods
    • Fires
    • Extreme weather conditions
    Human Events
    • War or civil unrest
    • Labor disputes
    • Government actions
    • Terrorist acts
    • Civil disturbances
    Technical Issues
    • Power outages
    • System failures
    • Network disruptions
    • Hardware malfunctions
    • Third-party service failures
    Other Circumstances
    • Pandemics or epidemics
    • Economic disruptions
    • Regulatory changes
    • Supply chain disruptions
    • Transportation issues

    Assignment and Transfer

    Company Rights
    • May assign or transfer these Terms
    • May delegate or subcontract any obligations
    • May transfer user data in case of merger or acquisition
    • Will notify users of significant changes in ownership
    User Limitations
    • Cannot assign or transfer any rights without written consent
    • Cannot delegate or subcontract obligations
    • Account rights are non-transferable
    • Attempted transfers void the agreement

    Entire Agreement

    These Terms, together with our Privacy Policy and any additional terms to which you agree, constitute:

    • The complete agreement between you and the Company
    • Supersede all prior agreements and understandings
    • Replace any previous versions of the Terms
    • Override any conflicting communications

    No oral statements, advertisements, or other communications should be considered part of these Terms unless explicitly incorporated in writing.

    No Waiver

    The Company's failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. Any waiver must be:

    • In writing
    • Signed by an authorized representative
    • Specific to the right being waived
    • Limited to the specific instance

    A single or partial exercise of any right or remedy does not prevent further exercise of that or any other right or remedy.

Notifications and Communications

Electronic Communications

By using our services, you consent to receive electronically:

Service Communications
  • Account notifications
  • Transaction confirmations
  • Service updates
  • Security alerts
  • Technical notifications
Legal Notices
  • Terms updates
  • Privacy policy changes
  • Legal disclosures
  • Regulatory notices
  • Contract modifications

Communication Methods

We may contact you through:

  • Email to your registered email address
  • SMS to your verified mobile number
  • Push notifications through our mobile app
  • In-app messages and notifications
  • Physical mail to your registered address (when required)

It is your responsibility to maintain current contact information and monitor communications from us.

Changes to Service

Service Modifications

We reserve the right to:

  • Modify or discontinue any part of our services
  • Change service features and functionality
  • Update system requirements
  • Adjust service availability
  • Implement new service restrictions

Notice of Changes

Material Changes
  • 30 days advance notice
  • Email notification
  • In-app announcements
  • Website updates
  • Option to terminate service
Minor Changes
  • Immediate implementation
  • Update notification
  • Documentation updates
  • Release notes
  • Service announcements

User Rights and Responsibilities

User Rights

Access Rights
  • Access to services
  • Account management
  • Data portability
  • Privacy controls
  • Service support
Data Rights
  • Data access
  • Data correction
  • Data deletion
  • Data export
  • Privacy settings

User Responsibilities

Account Security
  • Password protection
  • Access control
  • Device security
  • Suspicious activity reporting
  • Security best practices
Usage Requirements
  • Accurate information
  • Legal compliance
  • Appropriate use
  • Content guidelines
  • Service restrictions

Failure to meet these responsibilities may result in account suspension or termination.

Regulatory Compliance

Know Your Customer (KYC) Requirements

Individual Users
  • Government-issued photo ID
  • Proof of address
  • PAN card details
  • Biometric verification
  • Live photo verification
Business Users
  • Business registration documents
  • Director identification numbers
  • GST registration
  • Business PAN
  • Authorized signatory details

Anti-Money Laundering (AML) Compliance

We maintain strict AML policies including:

  • Transaction monitoring and reporting
  • Suspicious activity detection
  • Regular account reviews
  • Source of funds verification
  • Compliance with PMLA guidelines

Failure to comply with AML requirements may result in immediate account suspension and regulatory reporting.

Data Protection Standards

Security Standards
  • ISO 27001 compliance
  • PCI DSS standards
  • End-to-end encryption
  • Regular security audits
  • Penetration testing
Privacy Compliance
  • GDPR alignment
  • Data localization
  • Consent management
  • Data retention policies
  • Privacy impact assessments

Financial Terms and Responsibilities

Fees and Charges

Standard Fees
  • Transaction fees
  • Processing charges
  • Service fees
  • Account maintenance fees
  • Currency conversion fees
Additional Charges
  • Late payment penalties
  • Chargeback fees
  • Investigation charges
  • Document processing fees
  • Special service requests

Payment Terms

Users agree to the following payment terms:

  • Timely payment of all applicable fees
  • Authorization for automatic debits
  • Maintenance of valid payment methods
  • Resolution of payment disputes
  • Compliance with tax obligations

All fees are non-refundable unless explicitly stated otherwise or required by law.

Financial Records and Reporting

Record Keeping
  • Transaction history
  • Payment records
  • Account statements
  • Fee calculations
  • Tax documents
Reporting Obligations
  • Regular statements
  • Tax reporting
  • Regulatory filings
  • Audit requirements
  • Compliance reports

Users are responsible for maintaining their own records and meeting tax obligations in their jurisdiction.

Dispute Resolution and Arbitration

Dispute Resolution Process

Step 1: Internal Resolution
  • Submit formal complaint
  • Initial review (24-48 hours)
  • Documentation collection
  • Investigation process
  • Proposed resolution
Step 2: Mediation
  • Independent mediator
  • Joint sessions
  • Settlement proposals
  • Resolution agreement
  • Implementation plan
Step 3: Arbitration
  • Arbitrator selection
  • Case presentation
  • Evidence submission
  • Hearing process
  • Binding decision

Most disputes are resolved during the internal resolution phase. Escalation to mediation or arbitration is typically required only for complex cases.

Arbitration Agreement

By agreeing to these terms, you acknowledge that:

  • All disputes will be resolved through binding arbitration
  • You waive the right to participate in class action lawsuits
  • Arbitration will be conducted in [City Name]
  • The arbitration will be administered by [Arbitration Body]
  • The decision of the arbitrator will be final and binding

You have the right to opt out of this arbitration agreement within 30 days of accepting these terms by sending written notice to legal@finfusion.com

Arbitration Procedures

Process Requirements
  • Written notice of dispute
  • Selection of arbitrator
  • Document submission
  • Hearing scheduling
  • Evidence presentation
Cost Allocation
  • Filing fees
  • Arbitrator fees
  • Administrative costs
  • Legal representation
  • Expert witnesses

Financial Product Terms

Investment Products

Risk Disclosure

Investment products involve risk of loss. Past performance is not indicative of future results. Consider your investment objectives and risks carefully before investing.

Mutual Funds
  • Fund selection process
  • Investment minimums
  • Fee structure
  • Redemption terms
  • NAV calculations
Fixed Deposits
  • Interest rates
  • Term options
  • Early withdrawal
  • Renewal terms
  • Tax implications

Lending Products

Personal Loans
  • Interest calculation
  • Repayment terms
  • Prepayment options
  • Default consequences
  • Collection practices
Business Loans
  • Eligibility criteria
  • Collateral requirements
  • Documentation needs
  • Disbursement process
  • Monitoring terms

Dispute Resolution and Arbitration

Dispute Resolution Process

Step 1: Internal Resolution
  • Submit formal complaint
  • Initial review (24-48 hours)
  • Documentation collection
  • Investigation process
  • Proposed resolution
Step 2: Mediation
  • Independent mediator
  • Joint sessions
  • Settlement proposals
  • Resolution agreement
  • Implementation plan
Step 3: Arbitration
  • Arbitrator selection
  • Case presentation
  • Evidence submission
  • Hearing process
  • Binding decision

Most disputes are resolved during the internal resolution phase. Escalation to mediation or arbitration is typically required only for complex cases.

Arbitration Agreement

By agreeing to these terms, you acknowledge that:

  • All disputes will be resolved through binding arbitration
  • You waive the right to participate in class action lawsuits
  • Arbitration will be conducted in [City Name]
  • The arbitration will be administered by [Arbitration Body]
  • The decision of the arbitrator will be final and binding

You have the right to opt out of this arbitration agreement within 30 days of accepting these terms by sending written notice to legal@finfusion.com

Arbitration Procedures

Process Requirements
  • Written notice of dispute
  • Selection of arbitrator
  • Document submission
  • Hearing scheduling
  • Evidence presentation
Cost Allocation
  • Filing fees
  • Arbitrator fees
  • Administrative costs
  • Legal representation
  • Expert witnesses

Financial Product Terms

Investment Products

Risk Disclosure

Investment products involve risk of loss. Past performance is not indicative of future results. Consider your investment objectives and risks carefully before investing.

Mutual Funds
  • Fund selection process
  • Investment minimums
  • Fee structure
  • Redemption terms
  • NAV calculations
Fixed Deposits
  • Interest rates
  • Term options
  • Early withdrawal
  • Renewal terms
  • Tax implications

Lending Products

Personal Loans
  • Interest calculation
  • Repayment terms
  • Prepayment options
  • Default consequences
  • Collection practices
Business Loans
  • Eligibility criteria
  • Collateral requirements
  • Documentation needs
  • Disbursement process
  • Monitoring terms

Insurance Products

General Insurance Terms

Insurance products are provided through licensed insurance partners. All policies are subject to underwriting approval and terms of the specific policy document.

Life Insurance
  • Term life coverage
  • Whole life policies
  • Premium payments
  • Death benefits
  • Policy riders
  • Nomination rules
Health Insurance
  • Coverage limits
  • Network hospitals
  • Pre-existing conditions
  • Waiting periods
  • Claim procedures
  • Co-payment terms
General Insurance
  • Property insurance
  • Vehicle coverage
  • Travel insurance
  • Liability protection
  • Asset coverage
  • Add-on benefits

Claims Process

Claim Filing
  • Notification requirements
  • Documentation needed
  • Submission deadlines
  • Supporting evidence
  • Policy verification
Settlement
  • Assessment process
  • Payment methods
  • Timeline expectations
  • Dispute resolution
  • Third-party claims

Policy Modifications

  • Coverage adjustments
  • Beneficiary changes
  • Premium payment modifications
  • Policy surrenders
  • Rider additions/removals

Detailed Investment Terms

Investment Categories

Equity Investments
  • Direct equity trading
  • Equity mutual funds
  • ETFs
  • Index funds
  • Dividend options
Debt Investments
  • Government securities
  • Corporate bonds
  • Debt mutual funds
  • Fixed deposits
  • Money market instruments

Risk Disclosures

All investments carry risks. Please read all scheme-related documents carefully before investing.

Market Risks
  • Price volatility
  • Economic factors
  • Market cycles
  • Sector risks
Credit Risks
  • Default risk
  • Rating changes
  • Issuer risk
  • Counter-party risk
Operational Risks
  • Technology risks
  • Process failures
  • Human error
  • System outages

Final Acknowledgment

Terms Summary

By using our services, you acknowledge that you have read, understood, and agree to be bound by all these terms and conditions, including:

Key Agreements
  • Platform usage terms
  • Financial responsibilities
  • Privacy and data protection
  • Compliance requirements
  • Dispute resolution procedures
Product Terms
  • Investment conditions
  • Insurance policies
  • Lending agreements
  • Service fees
  • Account management

Contact Us

For any questions or concerns about these terms, please contact us:

Last updated: November 18, 2024
Effective immediately for new users and from November 18, 2024 for existing users.
FinFusion Financial Services Private Limited. All rights reserved.